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FAQ

About the Hotel:

Availability 
most of the year, but in periods of high season (Holy Week, Easter, non labor days, winter holidays, summer) should be reserved weeks in advance.

Entry requirements for your pet

Immunization records including: current annual vaccines (MMR Felina and Rabies) internal parasite (for a period not exceeding six months) and external parasite (flea and tick pipette, valid for at least 4 months). We send it to us in advance for review and if you miss something, apply it (with extra fees).
We ask our customers to bring or send food that is going to provide your pet during your stay, this to prevent digestive disorders and because each pet is accustomed to eating different (brands). The bed, dishes, sandpit and sand (in case of cats) we provide them, but if you want to send something to your pet (blanket, toy, his own bed, etc..), You can, we recorded everything and delivered at the end.

Entry requirements for your pet
Immunization records including: current annual vaccines (MMR Felina and Rabies), internal deworming (for a period not exceeding six months) and external deworming (flea and tick pipette, valid for at least 4 months). We ask you to send it to us in advance for review and if something is missing, we will apply it (with extra fees).
We ask our customers to bring or send food that is going to provide your pet during his stay, this to prevent digestive disorders and because each pet is accustomed to eating different (brands). The bed, dishes, sandpit and sand (in case of cats) we provide them, but if you want to send something to your pet (blanket, toy, his own bed, etc..), You can, we recorded everything and delivered at the end.

Process

By accessing  you will sign the internal regulation of theResort, a liability disclaimer, a profile of behavioral and physical examination that is performed by the Veterinary Medical of  Nuugi. This in order to notify that your pet is completely healthy and there is no impediment which can not stay. If you send for your pet, we will send these papers to have it signed by the person would be responsible.

Costs

For small dog  we have the Junior Suite $220 pesos per night. For medium dog have the Master Suite which is $ 299 pesos per night. For big dog we have the Le Grand Suite which is at $ 350 pesos per night. Presidential Room for up to 3 dogs at $ 1000 pesos per night. Royal Room with a capacity of 4 dogs at $ 2000 pesos per night. Prices are for a single dog, for a second dog is a 25% discount, this only applies to Junior, Master and Le Grand, and packages.

The itinerary of activities for “Small Dogs”
 
 starts at 9 am when personal arrive with a  dog breakfast. Then come out to play at any of our three zones: central courtyard, patio or agility park.
Between 2-2:30 pm the dogs who eat three times a day, they are taken to their rooms to provide food and  at the end they come back, while the others are out playing.
At the end of the day they get to sleep at 5:30 pm. The guard in charge of caring for the evening-morning goes from 7 pm and leaves at 9 am, he has veterinarians phones for any case that is required. And the cycle begins again.
The dogs are kept at all times by a handler, they never are alone. In case of any problems, they report  it with any of the doctors. If a dog is behaving aggressively, or not getting along with others, is separated from the group and comes apart.

Bid Dogs

They walk apart, taking turns in our different areas, which are not small. If they get along (which is rare), come together to play. They are also given individual rides.

Pet taxi

We have Pet Taxi service if you can not come to leave your pet or pick her up. Costs vary depending on the area where you are, and the availability of time will depend on the route with the driver, but you can also arrange the schedule the day you make your reservation.
We don´t cover all areas, it will depends on where you are. If you require any other service, the cost will depend on what you request.

Knowing the installations.
 If you´d like to know our facilities and see the size of the rooms, come with confidence. We are open from 9 am to 7 pm Monday through Sunday.

Get Directions

We are in Lomas Country Club, Interlomas, our address is:  Fraccionamiento Lomas Country Club, Av. Lomas del Encanto Lote 9 Manzana XVI. For reference you can reach Plaza Paseo Interlomas  looking to take after Golf Club Av, that takes you behind the square where you will see a Hiperlumen, the road will take you to the main stand where you gonna be asked  for an official ID, entering  you take the street left and will lead you to our entrance.

Day Care Services

In Interlomas you can leave your dogs from 9 am until 6 pm. In Santa Fe, from 7:00 a.m. to 9:00 a.m. Deliver and collect from 6pm to 7pm.
Social itineraries are the same as those of pension, even dogs relate to each other. We also ask owners to send their lunch (dog food) depending on the time it will be the mascot.

Requirements

Immunization records including: current annual vaccines (MMR Felina and Rabies) internal worming (for a period not exceeding six months) and external worminf (flea and tick pipette, valid for at least 4 months).

Costs:

Small (OF 1 TO 10 KG): 100 PESOS PER DAY.

Medium (10 TO 20 KG): 150 PESOS PER DAY.

Big( 20 TO 30 KG): 200 PESOS PER DAY

Oversized (FROM 30 KG): 250 PESOS PER DAY


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